Terms and conditions - Jotunheimen Travel

General Terms and Conditions for JVB Travel

Valid from: 11.02.2025

Terms and Conditions for Travel with Jotunheimen Travel and Fjord Mountain Route

This is a summary of our terms and conditions.

It is important that all travelers familiarize themselves with these terms before booking.

1. Agreement and Booking

This agreement applies to trips sold under the brands Jotunheimen Travel and Fjord Mountain Route, managed by JVB Travel AS.

The agreement takes effect once the booking is confirmed by the organizer.
The customer must carefully review the confirmation and ensure all details are correct. Any errors or changes must be reported immediately.
By making a payment, the customer confirms acceptance of these terms.
The person making the booking must be over 18 years old, or have parental consent if younger.

Changes to package trips: If the customer wishes to change the travel date, destination, or similar details, an administration fee of 750 NOK per booking applies.
Customized trips: If the trip has been specially tailored by the organizer, a fee of 1500 NOK per booking applies for changes.
Prices only include the services specified for each trip unless stated otherwise.
If unforeseen events lead to price changes, JVB Travel may adjust the price, but no later than 20 days before departure.
If the price increases by more than 8%, the customer has the right to cancel the trip at no cost. This must be done within 5 days of receiving notice of the price increase.

Bookings more than 42 days before departure: A deposit of 30% must be paid at the time of booking. The remaining balance must be paid at least 30 days before departure.
Bookings less than 42 days before departure: The full cost of the trip must be paid at the time of booking.
Failure to pay within the deadline may result in the cancellation of the trip without a refund.

Organizer’s Responsibility: JVB Travel is responsible for delivering the trip as agreed and assisting travelers in case of issues.
Luggage Transport: The customer is responsible for their own luggage. The organizer is not liable for loss or damage, and travel insurance is recommended.
If the customer’s luggage does not arrive at the designated location by midnight on the same day, JVB Travel will provide a one-time compensation of 350 NOK per person.
The customer must report any deficiencies in the trip to the organizer immediately.
If renting equipment, the terms of the subcontractor apply, and the customer is responsible for proper use.
On guided tours, travellers must follow the instructions given by the guide.
Self-guided tours are undertaken at the customer’s own risk. The organizer only provides the agreed-upon equipment and information about weather and conditions.
In cases of serious violations of these terms, the organizer may refuse further participation without a refund.

All travellers are strongly encouraged to obtain travel insurance covering cancellations, lost/damaged baggage, medical expenses, and repatriation if necessary.
If a trip is cancelled less than 15 days before departure, no refund will be provided.

Up to 42 days before departure: The customer can cancel the trip for a 750 NOK fee.
41–15 days before departure: The customer must pay 30% of the total trip cost.
Less than 15 days before departure or failure to show up: No refund.

The trip can be transferred to another person who meets the conditions for participation.
The organizer must be informed in due time before departure.
A name change fee may apply, and both the original and new traveller are jointly responsible for payment.

The trip may be cancelled if there are too few participants. A notice will be given according to the deadlines.
In case of cancellation, all payments made by the customer will be refunded.
Extraordinary circumstances may lead to cancellation without liability for compensation.

The customer may cancel the trip before departure if it is evident that it will have significant deficiencies.
A deficiency occurs when one or more travel services are missing or inadequately delivered, and this is not due to the customer.
The organizer is not responsible for errors or deficiencies in equipment provided by subcontractors unless the organizer reasonably should have been aware of them.
The customer must report any deficiencies without undue delay, allowing the organizer an opportunity to resolve the issue.

Travelers from EU/EEA countries do not need a visa for stays of less than three months.
Travelers from non-EU/EEA countries must check visa requirements via UDI (udi.no).

JVB Travel has provided the legally required guarantee to the Travel Guarantee Fund. More information can be found here: reisegarantifondet.no.