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General Terms and Conditions for JVB Travel

Valid from: 11.02.2025

Terms and Conditions for Travel with Jotunheimen Travel and Fjord Mountain Route

This is a summary of our terms and conditions.

Full terms can be found here (pdf, 165 kb).

It is important that all travelers familiarize themselves with these terms before booking.

1. Agreement and Booking

This agreement applies to trips sold under the brands Jotunheimen Travel and Fjord Mountain Route, managed by JVB Travel AS.

  • The agreement takes effect once the booking is confirmed by the organizer.
  • The customer must carefully review the confirmation and ensure all details are correct. Any errors or changes must be reported immediately.
  • By making a payment, the customer confirms acceptance of these terms.
  • The person making the booking must be over 18 years old, or have parental consent if younger.

2. Prices and Changes

  • Changes to package trips: If the customer wishes to change the travel date, destination, or similar details, an administration fee of 750 NOK per booking applies.
  • Customized trips: If the trip has been specially tailored by the organizer, a fee of 1500 NOK per booking applies for changes.
  • Prices only include the services specified for each trip unless stated otherwise.
  • If unforeseen events lead to price changes, JVB Travel may adjust the price, but no later than 20 days before departure.
  • If the price increases by more than 8%, the customer has the right to cancel the trip at no cost. This must be done within 5 days of receiving notice of the price increase.

3. Deposit and Payment

  • Bookings more than 42 days before departure: A deposit of 30% must be paid at the time of booking. The remaining balance must be paid at least 30 days before departure.
  • Bookings less than 42 days before departure: The full cost of the trip must be paid at the time of booking.
  • Failure to pay within the deadline may result in the cancellation of the trip without a refund.

4. Duties and Responsibilities

  • Organizer’s Responsibility: JVB Travel is responsible for delivering the trip as agreed and assisting travelers in case of issues.
  • Luggage Transport: The customer is responsible for their own luggage. The organizer is not liable for loss or damage, and travel insurance is recommended.
  • If the customer’s luggage does not arrive at the designated location by midnight on the same day, JVB Travel will provide a one-time compensation of 350 NOK per person.
  • The customer must report any deficiencies in the trip to the organizer immediately.
  • If renting equipment, the terms of the subcontractor apply, and the customer is responsible for proper use.
  • On guided tours, travellers must follow the instructions given by the guide.
  • Self-guided tours are undertaken at the customer’s own risk. The organizer only provides the agreed-upon equipment and information about weather and conditions.
  • In cases of serious violations of these terms, the organizer may refuse further participation without a refund.

5. Travel Insurance

  • All travellers are strongly encouraged to obtain travel insurance covering cancellations, lost/damaged baggage, medical expenses, and repatriation if necessary.
  • If a trip is cancelled less than 15 days before departure, no refund will be provided.

6. Cancellations

  • Up to 42 days before departure: The customer can cancel the trip for a 750 NOK fee.
  • 41–15 days before departure: The customer must pay 30% of the total trip cost.
  • Less than 15 days before departure or failure to show up: No refund.

7. Transfer of Travel

  • The trip can be transferred to another person who meets the conditions for participation.
  • The organizer must be informed in due time before departure.
  • A name change fee may apply, and both the original and new traveller are jointly responsible for payment.

8. The Organizer’s Right to Cancel

  • The trip may be cancelled if there are too few participants. A notice will be given according to the deadlines.
  • In case of cancellation, all payments made by the customer will be refunded.
  • Extraordinary circumstances may lead to cancellation without liability for compensation.

9. Deficiencies

  • The customer may cancel the trip before departure if it is evident that it will have significant deficiencies.
  • A deficiency occurs when one or more travel services are missing or inadequately delivered, and this is not due to the customer.
  • The organizer is not responsible for errors or deficiencies in equipment provided by subcontractors unless the organizer reasonably should have been aware of them.
  • The customer must report any deficiencies without undue delay, allowing the organizer an opportunity to resolve the issue.

10. Entry Requirements

  • Travelers from EU/EEA countries do not need a visa for stays of less than three months.
  • Travelers from non-EU/EEA countries must check visa requirements via UDI (udi.no).

11. Travel Guarantee Fund

JVB Travel has provided the legally required guarantee to the Travel Guarantee Fund. More information can be found here: reisegarantifondet.no.

 

The Agreement

Bookings are binding when JVB Travel has sent a written confirmation with an order number to an email address submitted by the customer.
Read the confirmation you receive from us carefully. It is the buyer’s responsibility to make sure that the order is correct. The confirmation is our contract, and it is important that you, the customer, make sure that it is in accordance with your order. Any comments must be made immediately. Payment confirms acceptance of these conditions. You must be at least 18 years of age to make a reservation with us.

Disclaimer

We reserve the right to any changes to the applicable conditions. The organizer reserves the right to any typographical errors in printed matter and on our digital channels, as well as any changes in prices, exchange rates, conditions, taxes and fees that may arise after publication of printed and digital material.

Price and changes to price

The prices include the services mentioned under each individual trip. JVB Travel reserve the right to change the price should unexpected adjustments occur, but this cannot happen later than 30 days before departure. Should the price increase by more than 8%, the traveler can cancel the trip free of charge. This assumes that the customer himself cancels the trip with JVB Travel no later than five days after notification of a price increase.
If the customer’s booking involves a group price, and the agreed total price is based on discounts or reductions linked to the number of participants, the basis for such discounts or reductions may no longer apply if anyone in the group cancels. In the event of partial cancellation, JVB Travel AS will refund the proportionate share of the agreed/paid price to those who have cancelled, and collect a higher price, due to the loss of discounts related to the size of the group, from the remaining participants.

Booking and payment

Online payment
Payment for the entire price (100%) must take place at the same time as the booking is made – when nothing else is agreed. The booking is confirmed when your payment is processed, and you will automatically receive a confirmation via e-mail. Please check that the details of this confirmation are correct. If there should be a problem with your credit card or other payment methods, we will contact you. If we are not able to get in contact with you, we have the right to cancel your booking after 24 hours.

Invoice payment
Booking paid via invoice must be paid within 10 days. A separate invoice fee with 125, – NOK applies with invoice payments.
The booking isn’t confirmed before the payment is registered at JVB Travel AS
Bank transfers
Bank: DNB
SWIFT Code DNBANOKKXXX
IBAN NO7715061007943
International bank transfers: The customer is responsible for the generated costs by international bank transactions. Please, instruct your bank to deduct any fees (in both countries) from your account, not from the amount to be sent.

Deposit
By agreement, it is possible to pay a deposit (30 % from the final price) to confirm your booking, when you book more than 40 days before arrival. The payment of the deposit will confirm the booking. If the deposit is not paid within 10 days, we have the right to cancel your booking immediately. The remaining amount needs to be paid no later than 30 days before arrival. The customer will receive a payment reminder 10 days before the remaining is due.

Cancellation/changes

In order to cancel or change your reservation, you need to contact JVB Travel to cancel or change your booking by email: [email protected]

Changes
The administration fee is NOK 500 per booking when you change your booking. Other costs for changing your booking can apply and need to be paid in total from the customer (e.g., shipping companies, airlines and other subcontractors).
Changes made later than 30 days before departure are considered cancellations and a new booking.

Cancellation
The following fees apply
• Cancellation can be made until 30 days before arrival with 100 % refund, the cancelation administration fee applies
• Cancellations made less than 30 days before arrival will not be refunded.
• Separate cancellation rules can apply. This will be mentioned clearly in the booking process.

No-show (non-attendance on departure)

The customer is obliged to attend at times as stated in the travel documents. Delays or other circumstances that prevent this are the customer’s own risk. No-show (non-attendance on departure) is to be regarded as cancellation of the trip with no refund, and the organizer will cancel both stays and other services. in the event of a no-show, the amount paid will not be refunded

Insurance/cancellation protection

JVB Travel recommend that all customers need to have an active travel insurance throughout the trip, which covers cancellation before the trip, both damage to the customer and the customer’s items, as well as other accidents that may occur during the trip and before.

Cancellations from JVB Travel

JVB Travel has the right to cancel the individual travel package if the number of places or occupancy rate JVB Travel has set as a condition for completing the travel package in his individual terms and condition have not been sold. The deadline will be as followed:
• 20 days prior to the departure date for travel packages lasting longer than 6 days.
• 7 days before the travel package starts for travel packages lasting from 2 to 6 days.
• 48 hours before the travel package starts for packages lasting less than 2 days.
• 24 hours for day tours
You will receive a written notice of this cancellation rules with the booking. JVB Travel will notify the customer of cancellation in accordance with this section as soon as possible. In the event of cancellation in accordance with this section, all of the amounts paid by customers will be refunded as soon as possible.

Complaints

If you encounter errors or discrepancies along the way in relation to the travel documents you have received, and the relationship cannot be corrected on the spot, please make a written complaint directly to us at [email protected].

Force majeure
JVB Travel can cancel a trip without liability, if the package trip cannot be carried out due to unavoidable and extraordinary circumstances and the traveler is notified of the cancellation without undue delay. Such obstacles may, depending on the circumstances, be labor disputes, war or acts of war, natural disasters, dangerous infectious diseases or other events which must be equated with those mentioned above.

Disputes
Should a disagreement arise between the customer and JVB Travel regarding the understanding of JVB Travel general conditions, and the dispute cannot be resolved amicably, the traveler can bring the matter to Pakkereisenemnda, v/ Norsk ReiselivsForum Øvre Slottsgate 18 – 20, 0157 OSLO. Phone +47 22 54 60 00, within 4 weeks after a final answer from JVB Travel is available and JVB Travel has informed about this deadline. Both the traveler and the organizer can bring the Pakkereisenemndas decision before ordinary courts.
The buyer accepts Valdres District Court as venue. Every lawsuit against JVB Travel is governed by Norwegian law. Otherwise, reference is made to the agreement between the Norwegian Travel Industry Association and the Consumer Ombudsman.
JVB Travel AS has provided statutory bank guarantees to the Travel Guarantee Fund, PO Box 1807 Vika 0123 OSLO, telephone: +47 51 85 99 40, E-mail: [email protected]